About the Grand Haven Area Convention & Visitors Bureau
We are a non profit, Destination Marketing Organization (DMO) established in 1986 under Public Act 59. This Michigan legislation allows us to collect 2 percent assessments from lodging properties and transient facilities within our district to go towards marketing the Grand Haven area as an overnight destination for visitors. We provide approximately 650 rooms/units throughout our district which includes cities, villages and townships. Our district is primarily recognized as Northern Ottawa County and encompasses: Allendale, Coopersville, Ferrysburg, Grand Haven, Nunica, Spring Lake, West Olive.
Grand Haven Area Visitors Center
Call us! (616) 842-4499
Visit us! 225 Franklin Ave., Grand Haven, MI 49417
Hours: Monday – Friday, 9am-5pm
Between Memorial Day & Labor Day, our office is open Saturdays from 10am-2pm.
We are closed Sundays & Holidays
Our Visitors Center is located in downtown Grand Haven inside the historic building known as the Mary A. White House. Here you will find area information including our visitors guide, information on lodging, brochures for area points of interest, local maps, regional travel guides and more. We also have public restrooms, complimentary water, and a large deck. Stop by for a visit and to learn more about the area!
Meet Our Team!
Visitor Experience Specialist
Margaret Ardell serves as the Front Desk/Visitor Experience Specialist and joined the CVB staff in March 2020. Retiring after 35 years in the hospitality industry, including owning a successful local catering business for the last 15 years, she was ready for a change. Born and raised in Northeast Michigan, Margaret moved to the West Michigan area after finishing her Business Management degree from CMU over 30 years ago. Along with her husband, she raised three children in the Grand Haven Area and continues to live, work and enjoy the Lakeshore communities with her friends and family including her growing grandchildren. Margaret’s vast knowledge of the surrounding areas, personal connections, and professional communication skills are key to all visitors seeking information regarding the Grand Haven Area. Margaret will be more than happy to assist you in making your visit to the Grand Haven Area the best experience possible.
Marketing & Communications Manager
Olivia Koster is the Marketing and Communications Manager of the Grand Haven Area CVB. She joined the team in May 2021. She graduated from Grand Valley State University in 2020 with a B.B.A in Marketing. Olivia was born and raised in West Michigan and is proud to call this place home. She has always had a passion for travel and tourism. Olivia’s goal has been to pursue a Marketing career within the industry. When Olivia isn’t working she enjoys spending time outdoors hiking, biking, camping and traveling, just to name a few, as well as crafting, trying new restaurants and spending time with friends and family.
Marci Cisneros is the executive director of the Grand Haven Area Convention & Visitors Bureau and has been an active member of the tourism industry for over 20 years. Marci serves as the Vice President of Grand Haven Lighthouse Conservancy and Treasurer of Michigan Port Collaborative; she also serves as a board member of Michigan’s Beachtowns. After spending 10 years in Tennessee and studying Business Management & Marketing at the University of Kentucky and Tennessee Tech University, she moved back home to West Michigan to head the GHACVB office.
Not surprising – Marci loves to travel. She is always looking forward to her next adventure. As a way to unwind, her passions include fly fishing, farm to table cooking and serving as an advocate for natural resources conservation.